ServiceNow Application Developer

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SKU
SC-74
Open doors to career opportunities using the ServiceNow platform

Are you looking to invest in your team and get faster ROI from your ServiceNow platform?  Or perhaps you're looking at building the skills needed to tap into a rapidly growing job market?  

$2,250.00

Key facts

Course category
Information Technology and Cybersecurity, Introductory Courses, Programming and Application Development
Options

Please submit an enquiry to express an interest or to request further information.

Enquire now
Duration
8 weeks
Group Bookings
Enquire now
Prerequisite/s
Ideally, you are an IT professional or recent graduate
Certification
Optional Certificate

Why this course?

As one of the world’s largest and most popular digital workflow management systems, there is high demand for people with ServiceNow expertise.  

For CIOs, the challenge of finding experienced people with ServiceNow skills could be holding you back from getting the full benefit from your ServiceNow platform.  Stop competing in the market for this capability and secure your talent by investing in their skills development so they’re equipped to do your  value-adding work.

For individuals, whether you are looking to be more effective in your current role, or are looking to enhance your career prospects in areas where there is surging demand, this course is designed to meet your needs.  This short course has been designed to broaden your path to employment as it aligns directly with in-demand roles within industry.

Why study a short course at La Trobe

Industry experience while you study

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Rising demand

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Powerful Collaborations

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Course content

Designed for IT graduates and IT professionals, this 8- week course will equip you with the fundamental skills and knowledge you’ll need to effectively design, develop and deploy ServiceNow applications to help solve business problems.

 

Before starting the course, it is highly recommended that you complete Welcome to ServiceNow, a 3-hour, on-demand introductory course, to learn how to navigate the platform and be introduced to key concepts such as lists, forms, tasks and reporting, among others.  To access this course, sign up for a Now Learning account with ServiceNow - you'll also need to do this for the Application Developer course.

 

Course topics are:

  • Week 1 – Application Development Overview
  • Week 2 – Application Analysis and Design
  • Week 4 – Application Forms
  • Week 5 – Controlling Access
  • Week 6 – Automating Work
  • Week 7 – Importing and Integrating
  • Week 8 – Test with Automated Test Framework

Upon completion of this course you are eligible to take ServiceNow’s certification assessment.  As an introductory offer, ServiceNow are providing a limited number of certification vouchers at no cost.  Contact us to find out more.

 

 

 

You’ll learn:

  • To assess what makes an application a good fit for the ServiceNow platform
  • To analyse and understand key points of the application design process, such as planning design considerations and designing database schema
  • How to use ServiceNow application development tools, including the Guided App Creator to create an application and Studio to further develop the application
  • To create and modify tables, to design and create forms for user interaction, and to apply scripting to further enhance the user experience.
  • How to set access controls in the application to ensure that only the correct users can access and modify data
  • How to use Flow Designer to automate processes, and how to set up scheduled script executions to send notifications to users.
  • To import and integrate data from spreadsheets and from web services.
  • How to use the Automated Test Framework to design custom automated tests that can validate functionality before deployment.

Over the course of the 8 weeks, you will be mentored in a small group to develop a ServiceNow application.  At the end of the course, each group will present their application to the instructors and other participants.

Your study experience

This 8-week short course is delivered online and consists of instructor-led seminars, online learning tasks, as well as Q&A and mentorship in the development of a ServiceNow application.

 

  • Instructor-led sessions will be conducted live online.
  • There are two x 2-hour live online instructor-led sessions for 6 weeks for the ServiceNow and design thinking components of the course. During and after these sessions, you will be given exercises to work through to gain practical experience.
  • There is an optional 1-hour per week for 8 weeks of online synchronous support.

This course will prepare you to take the ServiceNow Certified System Administrator and ServiceNow Certified Application Developer online examination.

Who you’ll learn from

You’ll be taught by La Trobe academic Dr. Chris Taylor, an experienced IT and Data Science academic and trained instructor for ServiceNow, and expert in business strategy and design thinking Chris Mazurek.

Dr Chris Taylor

Dr Chris Taylor is an experienced IT and Data Science academic and trained instructor for ServiceNow, 

Course partners

This short course is co-designed with La Trobe University partner ServiceNow. 

As one of the world’s largest and most popular digital workflow management systems, there is currently a high demand for people with ServiceNow expertise. Currently, more than 70 percent of the ASX200 are customers of ServiceNow, in addition to more than 100 local, state, and federal government departments and agencies. This short course has been designed to broaden your path to employment as it aligns directly with in-demand roles within industry. For participants who are undertaking this course without the support of an employer, career opportunities may exist with e-Centric Innovations (a ServiceNow partner). Those selected for employment by e-Centric Innovations may have their course fee subsidised (part or full) by e-Centric Innovations.

Frequently Asked Questions

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Find out more about further education at La Trobe  View all FAQ

I would like information about a short course. Who can assist me?  

Email: LaTrobeProfessional@latrobe.edu.au 

Phone: 1300 135 045

I have paid the fee for a short course. When will I be able to access it?  

On completion of your registration, you'll be provided with an account on our Learning Management System (LMS) and the course material will be made available at the advertised date, or as outlined on your registration confirmation email.  For our on-demand courses, access will be immediate.

What payment options are there?

  • You may arrange to pay by BPAY or EFT
  • For group bookings, we encourage purchase orders.  Contact us for a quote, and upon receipt of your purchase order we can make the course available to you.
  • Unfortunately, we are not able to arrange instalment payments.

Contact us on LaTrobeProfessional@latrobe.edu.au for assistance. 

Can I arrange payment with a Purchase Order?

Yes, we accept Purchase Orders. Please email to LaTrobeProfessional@latrobe.edu.au and our La Trobe Professional team will provide you with payment details and access to your course. 

I am getting an error when I try to log into my LMS account. Can you help? 

  • The first thing to check is your order confirmation email - it will contain your Learning Management System (LMS) account and password.  Note that this account may not be the same as your staff, student or previous short course participant account. 
  • The second thing to check is that you're logging on as a short course participant and not as a student - choose 'Other Users' - select Short Course as your institution and use your account and password as provided.

If you need any assistance, contact us on LaTrobeProfessional@latrobe.edu.au. 

I want to enrol multiple staff in a short course. How do I go about this? 

Contact LaTrobeProfessional@latrobe.edu.au so that we can discuss options with you.  

What certification will I receive?

The type of certification depends on the assessment involved in the course. For example:

  • Microcredentials:  You will receive a digital credential that confirms the skills you’ve acquired, any assessments you’ve completed and potential pathways for credit or advanced standing towards a degree. 
  • Other assessed short courses:  This may include bridging programs or courses that prepare you for external certification from a professional body.  You might receive a certificate of achievement or a digital badge (a digital version of a certificate of achievement).
  • Non-assessed courses:  If a course doesn’t involve formal assessment, you’ll receive a certificate of attendance.
  • Single-subject enrolment: If you enrol in a single subject, you will receive an official transcript for that subject.

Please note that short courses or microcredentials are not formal qualifications under the Australian Qualifications Framework but may be eligible for consideration as advanced standing (credit) towards a degree.

What is a microcredential? 

Microcredentials are short courses that are assessed, carry academic credit, and to deliver specific skills or knowledge.  While they can be taken as standalone courses, many are designed to be combined or ‘stacked’ with other microcredentials to form the equivalent of a subject within a degree program.  Upon successful completion, you’ll earn a digital credential that outlines the skills and credit obtained, and any opportunities for stacking.

For La Trobe microcredentials, any advanced standing or stacking pathways are clearly expressed on the course page.   

What is advanced standing?

Advanced standing refers to credit for prior study or formal learning that can be credited towards a qualification, thereby reducing the number of subjects required to complete a course. For short courses or microcredentials (if these have been completed through recognised institutions or platforms and are deemed equivalent to La Trobe University subjects), credit may be granted either for specific La Trobe subjects or as unspecified credit towards elective requirements of a La Trobe course.

For La Trobe microcredentials, any advanced standing or stacking pathways are clearly expressed on the course page.   Upon successful completion of the course, you’ll receive a digital credential, which may be used when applying for credit for the relevant degree at La Trobe.

For more details, visit the University’s advanced standing web page.